We appreciate your business and would like to thank you for choosing Suite Touches to provide you with all of your cleaning and handyman needs. Please take a look at our terms and conditions below.

Arrival

To ensure that we meet our Satisfaction Guaranteed Policy we are hoping that all clients are present at the start and completion of the appointment. We ask that you arrive at the location at least 30 minutes prior to the technician’s expected start time. The service technicians are prompted to arrive at least 15 minutes before their scheduled appointment work time to locate available parking, to bring in all equipment needed, and to complete a walkthrough with the client before the start of the service to discuss expectations.

All services are timed, if our technician is unable to access the facility until you arrive, time will be deducted from the services paid for. Keep in mind that we do extend a 10 minute grace period for unforeseen circumstances.

Payment

To secure all appointments, full payments must be made using a debit or credit card when booking the services that you require. Payments can also be made by telephone with one of our trusted customer service representatives after receiving an invoice. Paid appointments are confirmation for the time slot requested. Once your appointment has been made a customer service representative will reach out to you to confirm details about the service or services that will be provided. Please note that We DO NOT ACCEPT CASH as a form of payment. Tips, however, are greatly appreciated and can be accepted by our cleaners or handymen via cash or using the debit or credit card on file.

Parking

Please take all parking times and regulations into consideration prior to booking your appointment. Our cleaners and handymen will require access to parking for their vehicles. Technicians are not responsible for the cost of parking. If your location does not have free parking available we require that clients cover the parking fee. This includes metered parking fees, the Park Chicago Application zoning fees, and parking garages. Parking fees should be covered prior to the start of the appointment. 

Please keep in mind that our team provides all cleaning supplies and equipment needed to perform the services that you have purchased. Easy access to parking and the facilities will assist with getting the job done efficiently.

Satisfaction Guaranteed Policy

Here at Suite Touches, we want to provide you with a great experience that will keep you as a valued customer for future tasks that you may need to be completed. We offer each client our satisfaction guaranteed policy to make sure that all clients are satisfied once the service is completed. 

All clients must complete a walk-through with the technician in all rooms and areas that have been serviced before the technician leaves. Clients should inspect the technician’s work at that time. If a client sees an area that is not cleaned to their liking the cleaner will re-clean it immediately upon request.

To benefit from our Satisfaction Guaranteed Policy, clients must be present to complete the final inspection. If the client is not home the technician will send before and after photographs to show that the job has been completed. 

Scheduling Policy

All appointments must be made at least 24 hours in advance. Unless the client requests same day services, for an additional fee. Appointments are subjected to our technician’s availability. You will receive a confirmation of the appointment by telephone and email. 

If a client requests a weekend or Monday service appointment, the appointment must be booked by the previous Friday before 5:00 pm. This will allow time for our customer service representatives to contact the client to confirm the service prior to the technician’s arrival.

Rescheduling Policy

Here at Suite Touches, we do recognize that unexpected incidents may occur that are out of the client’s control. We ask that our clients please be mindful of their schedule prior to booking and confirming the appointment. 

If rescheduling is required an additional fee will be charged to the client when rebooking the service. If a request to reschedule the appointment is made 48 hours prior to the appointment date there will be a $10 rescheduling fee. If a request to reschedule the appointment is made 24 hours prior to the appointment date there will be a $20 rescheduling fee. 

Cancellation Policy

All appointments that are canceled are subjected to a cancellation fee. Clients that wish to cancel their appointment after 48 hours of booking the appointment will not receive a refund. A credit will be given to the client. The credit must be redeemed within 6 months of the original scheduled appointment. Clients will also be subjected to a rescheduling fee once they have chosen a new date and time. If the appointment is canceled within 24 hours of booking the service the client will only be responsible for a 15% cancellation fee.